Free standard shipping on all small purchases, except for large/heavy ordered items, set delivery charges will be applied at checkout. Delivers will be made within 5 to 7 working days after receiving your order. If there is a problem with your order preventing us dispatching it, we will normally contact you within 24hours of the order being received by us or on the next working day. If you have any special requirements, please do not hesitate to contact us, we will try to help with your inquiry as best as possible, where we cannot, unfortunately some quires will be beyond our control. Refund/Exchange policy For hygiene reason we do not offer refunds or exchange. Items will be check 100% with care for any problems of fault etc, and packaged carefully before sending for delivery. We are not responsible for any loss or damages during postal delivery before reaching the delivery destination. No refund/exchange on sale items, promotions items and general items brought with discount codes. Strictly at managers discretions exchange/credited may be note is offered in certain cases, though DA have the right to refused certain cases if they belive all checking/packaging guidelines where met 100% before delivery of your items. Please note the items remain the responsibility of the customer until it is received by us. Therefore it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package. All/any quires, customers will be asked to send images proof, if faulty within 14 days of receiving the items.